Thursday, June 13, 2002

Manufacturer replaces Seibel with JDE's CRM suite. Computerworld mentions the case of a J.D. Edwards client, F.W. Murphy, in Tulsa, Okla., that "is actually ripping out its Siebel Systems Inc. installation" in favor of JDE's CRM product. The major problem with Seibel was the need for custom integration between JDE and Seibel. Although JDE only acquired its CRM system (from YouCentric) last year, apparently the promise of integration had become enough of a selling point to justify replacement of market-leader Seibel. As the CRM offerings of major ERP vendors become more robust, Seibel may encounter similar setbacks. As Mitch Meyers, VP of Operations at F.W. Murphy, said, ""We feel ERP is the dog, and we don't want to let the tail wag the dog."

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